Refund policy
Return & Refund Policy
Website: infollo.shop
Email: infollo.in@gmail.com
Instagram: @infollo_shop
At Infollo, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
We accept returns under the following conditions:
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The item must be returned within 7 days of delivery.
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The product must be unused, unworn, unwashed, and in its original packaging.
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All tags, labels, and accessories must be intact.
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A valid proof of purchase (order ID or invoice) must be provided.
We reserve the right to refuse returns that do not meet the above conditions.
2. Non-Returnable Items
The following items are not eligible for return:
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Items purchased during sale or clearance (unless damaged/defective).
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Personalized or customized products.
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Hygiene-related items (if applicable).
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Gift cards (if applicable).
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
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Please email us at infollo.in@gmail.com within 48 hours of delivery.
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Include clear photos/videos of the product and packaging.
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Mention your order ID in the email.
We will review your request and arrange a replacement or refund if approved.
4. Return Process
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Email us at infollo.in@gmail.com with your order details.
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Wait for return approval and instructions from our team.
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Ship the product to the address provided by us.
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Share the courier tracking details.
Customers may be responsible for return shipping charges unless the return is due to our error.
5. Refund Policy
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Refunds will be processed after we receive and inspect the returned product.
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Approved refunds will be issued within 5–7 business days.
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Refunds will be credited to the original payment method.
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Shipping charges (if any) are non-refundable.
If you do not receive your refund within the expected time, please contact us at infollo.in@gmail.com.
6. Order Cancellation
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Orders can be canceled within 12 hours of placing the order.
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Once the order is shipped, cancellation is not possible.
7. Contact Us
For any questions regarding returns or refunds:
📧 Email: infollo.in@gmail.com
📸 Instagram: @infollo_shop
🌐 Website: infollo.shop